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National Rarities - Trusted Estate Buyers
- Consumer Goods
- St. Louis, MO
About this business
Location details
2190 S Mason Rd Suite 310, St. Louis, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was pleasantly surprised by the value of my pieces. But the agent assisting me was rude and dismissive and abrupt. When attempting to ask questions, her abrupt answers were not helpful nor even informative. When attempting to ask again, she became even more dismissive. I attempted to seek answers from other agents, but all were busy. When I asked the agent if she felt ok she said she was tired and hungry. I suggested she go eat some of the pizza provided and she abruptly did leaving me standing there to collect my pi... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
I brought in some costume jewelry, a few cufflinks and some various rings, i was able to sell some Sterling silver cufflinks and chains and received $40 for them. I was a bit disappointed as I had a single diamond that was confirmed to be a good quality and just under a 1 carat. However, I was told it was not real by both both the woman that I was working with, along with a male that she had asked for confirmation. I found that a little strange, when I said that, I was quite certain it was a decent diamond. She then brought... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Angel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
You should know how to spell my name. It's KAMIL. I sold one of your girls with an attitude over $12000..worth of jewelry.and you made close to 4k profit.. Are you all ignorant or just her.Will not recommend. .I will have someone check your tare settings as I think they are off. Another way to cheat your customers. will give you bad reviews on every social media platform and then some.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kaimel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
PLEASE RENT SOME FOLDING CHAIRS FOR YOUR CLIENTS TO USE WHILE WAITING THEIR TURN! Many of your guests/clients are senior citizens, some with obvious health concerns. There is one chair inside the tiny Gerzen's Jewelry location on South National Ave in Springfield Missouri. Other than that, there is absolutely NO seating provided for guests to wait in. This was my 3rd visit and your business has absolutely blossomed. I have no complaints about your buying service but feel you are doing a disservice that you could easily co... read more
Business response:
Hi Jerelyn, Thank you for reaching out to us about your experience at Gerzen's Jewelry. While we are thrilled to hear you had an enjoyable time as far as your actual transaction went. We apologize for there not being adequate seating at the event. We will take this into consideration for out future events with them. Thank you again for your review and we look forward to seeing you at a future event! National Rarities
The ad said "all fine" jewelry. I presented an estate ring, 18k white gold, 6ct Morganite by Charles Krypell. I was told they were only interested in diamonds. Reeds Jewelers Columbia SC 2/3. The name of the Associate is not on your drop down. Elizabeth R
Business response:
We regret to learn about the confusion regarding our jewelry interests and apologize for any misunderstanding about our "all fine" jewelry advertisement. We understand your disappointment when you presented your estate ring - an 18k white gold piece with 6ct Morganite by Charles Krypell - only to be told we were only interested in diamonds. This clearly did not align with your expectations based on our advertising. We would like to address this matter directly with you. Please contact (888) 787-1112 to discuss your experienc... read more
Friendly service, but waiting time was 30min. There wasn't enough seats and I was given one but my drivers weren't..one was handicapped and had to stand the entire time.I .I am 85 and handicapped and needed to be driven and I believe my handicapped friend over 70 years old should have been given a seat.al
Business response:
Hi Bonnie, Thank you for sharing your experience with us at a recent event. We are sorry to hear that there were not enough seats at the event to accommodate both you and your driver. We will share this feedback with the store and take this into consideration for future events. We want to thank you again for attending our event and hope to work with you in the future! National Rarities
Professional and friendly but 30% is a bit much to be taken from each ounce ofcsilver!
Business response:
Thank you for providing your feedback and letting us know about this issue, Rosalba. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
Jonny the estimate representative was snarky I was disappointed in how dismive of my possessions I was hoping for more from the experience Will think twice before going again
Business response:
Thank you for providing your feedback and letting us know about this issue, Barb. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
I can't comprehend he was supposed to add another thousand on the check instead he only added one hundred instead of one thousand. I want my stuff back & they can get their money back
Business response:
Thank you for providing your feedback and letting us know about this issue, Ronald. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss this matter further. Please reach out to us directly at 1-888-797-1112 during our normal business hours. Monday thru Friday 9 am to 5 pm CST National Rarities - Trusted Estate Buyers
Frequently asked questions about National Rarities - Trusted Estate Buyers
How is National Rarities - Trusted Estate Buyers rated?
National Rarities - Trusted Estate Buyers has a 4.8 star rating with 9,877 reviews.
When is National Rarities - Trusted Estate Buyers open?
National Rarities - Trusted Estate Buyers is open now. It will close at 5:00 p.m.